Reputation protection
One unfair review shouldn't cost you customers
93% of customers read reviews before choosing a business. We monitor every platform, respond professionally within hours, fight the reviews that break the rules, and build the 5-star profile that protects you from the next bad day.
How we protect you
Defense and offense, running at the same time
Reputation isn't managed by reacting to disasters — it's protected by systems that run every day.
24/7 monitoring
Every review on Google, Yelp, Facebook, and your industry platforms — tracked the moment it lands, with instant alerts for anything urgent.
Professional responses
On-brand replies to every review within 24–48 hours. Calm, accountable answers that win over the readers who matter: your future customers.
Dispute & removal filing
Fake reviews, competitor sabotage, and policy violations get documented and formally disputed with the platforms — with follow-through until resolution.
Review growth engine
Automated SMS and email campaigns that turn your happiest customers into public reviews — so one bad day never defines your rating again.
Dealing with a reputation problem right now?
Whether it's a review bomb, an unfair one-star, or a rating that's drifted down while no one was watching — tell us what's happening. We'll assess it and come back with a concrete plan, usually the same business day.
- Free assessment of your current review profile
- Same-day escalation for active crises
- Honest answer on what can and can't be fixed
We'll never advise fake reviews or guaranteed-removal schemes — they violate platform rules and can make things worse.
Get a reputation assessment
Free, confidential, no obligation. Your message goes straight to our reputation team.
FAQ
Honest answers about reputation repair
Can a bad review really be removed?
Only if it violates platform policy — fake reviews, spam, conflicts of interest, hate speech, or personal data. We document violations and file disputes with the platforms. Legitimate negative reviews can't be removed by anyone; they're handled with professional responses and outweighed by genuine positive reviews.
How fast can you respond to a reputation crisis?
Monitoring alerts fire in near real time, urgent items are escalated the same day, and crisis responses are drafted within hours. If you're in an active situation right now, mention it in the form and we'll prioritize your request.
Is it legal to ask customers for reviews?
Yes — asking is fine and encouraged. What's prohibited is paying for reviews, offering incentives contingent on positive reviews, or review-gating (only asking happy customers through a filter). Our campaigns are fully compliant with platform policies and FTC guidance.
What does reputation protection cost?
Review and reputation management is available à la carte or bundled in growth packages, priced per location per month. See the pricing page for current rates — no quote games.